Terms & Conditions
Velora Furnish Living
Last updated: 19 June 2026
Welcome to Velora Furnish Living. These Terms & Conditions explain how we operate as an online furniture store and how we work with you when you browse our website or place an order.
By using our website or purchasing from us, you agree to these terms.
1. Who We Are
Velora Furnish Living is a South African online furniture store specialising in handcrafted, modern and sculptural furniture pieces.
Business name: Velora Furnish Living
Address: 6 Mussle Road, Hermanus, South Africa, 7200
We design and curate furniture and décor to elevate sophisticated living spaces.
2. Acceptance of These Terms
By:
• Browsing our website,
• Creating an account, or
• Placing an order,
you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Shipping & Returns Policy, Refund & Return Policy, Shipping Policy, Payment Policy, and Delivery & Installation Policy.
If you do not agree with these terms, please do not use our website or place an order.
3. Products, Descriptions & Pricing
We aim to describe and display our products as accurately as possible. However:
• Colours, textures and finishes may appear differently on different screens.
• Many of our pieces use natural materials such as wood and stone, which may have natural variations in grain, veining and tone. These variations are part of the character of the piece, not defects.
Prices:
• Are shown in South African Rand (ZAR).
• May include or exclude VAT as indicated.
• May change from time to time. The price at checkout is the price that applies to your order.
We reserve the right to correct any errors or omissions in product descriptions or pricing.
4. Orders & Availability
When you place an order:
• You are making an offer to purchase the selected items.
• We will send you an order confirmation once your order is received.
• Your order is only accepted once we have confirmed payment and started processing or production.
Availability:
• Some items are in stock, while others are made to order.
• If an item becomes unavailable after you place an order, we will contact you to discuss alternatives, a revised timeframe, or a refund.
We reserve the right to:
• Refuse or cancel an order (for example, due to suspected fraud, pricing errors, or stock issues).
In such cases, we will refund any amounts already paid for the cancelled items.
5. Payments & Security
Payments must be made using the accepted payment methods listed at checkout (see our Payment Policy for more detail).
Orders are usually processed only after full payment is received, unless otherwise agreed (for example, for certain custom orders).
Payments are processed via secure, third‑party payment providers.
We do not store your full card details on our systems.
If a payment is declined, reversed or flagged for fraud, we may:
• Delay processing your order, or
• Cancel the order and refund any amounts received, where appropriate.
6. Delivery & Risk
Delivery is handled according to our Shipping Policy and Delivery & Installation Policy.
In summary:
• We will arrange delivery to the address you provide at checkout.
• Estimated delivery timeframes are provided but are not guaranteed.
• Once your order has been delivered and signed for, the risk and responsibility for the items pass to you.
Please inspect your items on delivery and report any visible damage as soon as possible.
7. Returns & Refunds (Summary)
Our Refund & Return Policy and Shipping & Returns Policy explain in detail:
• When you can return items
• Conditions for returns
• How refunds, repairs, replacements and store credit are handled
In summary:
• You may usually request a return within a set period (for example, 14 days), subject to conditions.
• Some items (such as custom or made‑to‑order pieces) may be non‑returnable, except where faulty or not as described.
• Refunds are typically processed back to your original payment method where possible.
Please refer to the full policies on our website for complete details.
8. Intellectual Property
Unless otherwise stated:
• All content on this website, including text, images, graphics, logos, designs and layout, is owned by Velora Furnish Living or used under licence.
• You may not copy, reproduce, distribute, modify or use any content for commercial purposes without our prior written consent.
You may:
• View, print or download content for your personal, non‑commercial use only.
9. Limitation of Liability
We always aim to provide high‑quality products and service. However, to the fullest extent permitted by law:
• We are not liable for any indirect, incidental or consequential loss arising from your use of our website or products.
• Our total liability for any claim related to a purchase is generally limited to the amount you paid for the relevant product(s).
Nothing in these terms is intended to exclude or limit any rights you may have under South African consumer law.
10. Governing Law & Disputes
These Terms & Conditions are governed by the laws of the Republic of South Africa.
If a dispute arises:
• We encourage you to contact us first so we can try to resolve the matter directly.
• If we cannot resolve it informally, the dispute may be referred to the appropriate South African courts or dispute resolution bodies.
11. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
Continued use of our website or placing new orders after changes are posted means you accept the updated terms.
12. Contact us
If you have any questions about these Terms & Conditions, please contact us:
Email: info@velorafurnishliving.co.za
Phone: +27 62 598 5902
Address: 6 Mussel Road, Hermanus, South Africa, 7200