Refund & Return Policy
Velora Furnish Living
Last updated: 19 June 2026
At Velora Furnish Living, every piece is crafted and selected with care. If something isn’t quite right, we’ll do our best to make it right in a fair and respectful way. This policy explains when and how you can return items and request a refund.
1. Eligibility for Returns
You may request a return within 14 days of delivery if the item is unused, in original condition with all parts, and you have proof of purchase. If more than 14 days have passed, we’ll still review your request and try to assist where reasonable.
2. Condition of Returned Items
The item must be in the same condition as received with no signs of misuse. Items should be returned in original packaging or suitable protective packaging. We reserve the right to apply partial refunds for items not in resaleable condition.
3. How to Request a Return
To request a return, email info@velorafurnishliving.co.za with your name, order number, and photos of the item. Our team will review and provide next steps. Do not send items back before approval.
4. What Happens After We Receive Your Return
Once received, we inspect the item and notify you of the approval status. Full refunds, partial refunds, or repairs/replacements will be processed according to our inspection result.
5. Refunds, Repairs, Replacements & Store Credit
Depending on the situation, we offer full or partial refunds, repairs, or replacements. We aim to choose the option that is fair to both you and Velora.
6. Non-Returnable or Limited-Return Items
Custom, clearance, and heavily used items are generally non-returnable unless faulty. Contact us if you are unsure about your item's return status.
7. Refund Method & Timelines
Approved refunds are processed to your original payment method within 5–10 business days. We will notify you once initiated.
8. Return Shipping Costs
You are responsible for shipping costs for change-of-mind returns. We cover costs for items that arrive damaged or incorrect.
9. Incorrect, Defective or Damaged Items on Arrival
If an item arrives damaged, notify us with photos within 48 hours. We will offer a repair, replacement, or refund depending on the issue.
10. Your Legal Rights
This policy does not limit your rights under South African consumer law; legal rights will apply in case of conflict.
11. Contact Us
Email: info@velorafurnishliving.co.za
Phone: +27 62 598 5902
Address: 6 Mussel Road, Hermanus, South Africa, 7200