top of page
logo

Furniture Shipping Policy

Velora Furnish Living
Last updated: 19 June 2026

At Velora Furnish Living, we work with trusted delivery partners to bring your furniture safely to your home. This Shipping Policy explains where we deliver, how delivery works, and what you can expect.

1. Where We Ship

We currently deliver nationwide within South Africa.

  • Major cities and surrounding areas
  • Towns and outlying areas
  • Some remote locations (subject to courier coverage and possible surcharges)

If you are unsure whether we deliver to your address, please contact us before placing your order.

2. Delivery Methods

We use different delivery methods depending on the size and nature of your order:

  • Standard courier delivery
    For smaller items and accessories that can be safely shipped in boxes.
  • Large-item furniture delivery
    For larger or heavier pieces, we use specialised furniture couriers who handle items with extra care.

In both cases, we aim to protect your items from damage in transit and ensure a smooth delivery experience.

3. Processing & Dispatch Times

Processing and dispatch times depend on whether your item is in stock or made to order:

  • In-stock items
    • Usually dispatched within 3–7 business days after payment is confirmed.
  • Made-to-order or custom items
    • Production and preparation times vary by piece.
    • Estimated lead times will be shown on the product page or confirmed with you after ordering.
    • Once ready, these items are dispatched using our large-item delivery partners.

We will notify you if there are any unexpected delays.

4. Estimated Delivery Timeframes

After dispatch, typical delivery timeframes are:

  • Major cities and metropolitan areas: Approximately 3–7 business days.
  • Towns and outlying areas: Approximately 5–10 business days.
  • Remote or hard-to-reach locations: Delivery may take longer and may be subject to additional fees. We will inform you of any changes where possible.

These timeframes are estimates and may be affected by factors outside our control (for example, weather, public holidays, or courier delays).

5. Delivery Appointments & Access Requirements

For large furniture deliveries, our partners may contact you to:

  • Confirm a delivery date and time window
  • Check access details (stairs, lifts, narrow passages, security estates, etc.)

Please ensure:

  • Someone is available at the address during the agreed time window.
  • You have informed us of any access challenges (e.g. no lift, tight staircases, security restrictions).
  • Any required permissions for access (e.g. estate security) are arranged in advance.

If delivery cannot be completed due to access issues not disclosed in advance, additional delivery or handling fees may apply.

6. What’s Included in Delivery

Depending on the item and your location, standard delivery may include:

  • Delivery to your front door or entrance; and
  • For larger items and where reasonably possible, delivery to a room of your choice and basic placement of the item.

Details may vary by product and region. If you are unsure what is included for your order, please contact us before delivery.

7. What’s Not Included by Default

Unless specifically stated otherwise, standard delivery does not include:

  • Complex assembly or installation
  • Electrical work or connection to power
  • Wall mounting (for example, shelving or cabinets)
  • Structural changes to your home (e.g. drilling into walls, ceilings or floors beyond basic mounting)

Some of these services may be available at an additional fee through our partners or recommended service providers. Please contact us if you require extra services.

8. When Risk Passes to You

We take care to package and handle your items properly. However:

  • Once your order has been delivered to your address and
  • Signed for by you or someone at your address,

The risk and responsibility for the items pass to you. Please inspect your order on delivery and report any visible damage to the delivery team where possible, and to us as soon as you can.

9. Tracking Your Order & Delivery Updates

Where available, we will provide:

  • A tracking link or reference number; or
  • Updates via email, SMS or phone from us or our delivery partners.

If you have not received tracking details or need an update, please contact us with your order number and we will assist.

10. Contact Us About Shipping

If you have any questions about shipping, delivery timeframes, or access requirements, please contact us:
Email: info@velorafurnishliving.co.za
Phone: +27 62 598 5902
Address: 6 Mussle Road, Hermanus, South Africa, 7200

bottom of page