Shipping And Return
We provide curated shipping across South Africa. Our white-glove partners handle every piece with care. Ready-to-ship items depart in 3-5 days, while bespoke commissions require 4-6 weeks for artisan crafting. Upon arrival, please ensure clear access and inspect for transit damage immediately. Notify our team within 24 hours of any issues to ensure a swift insurance claim and resolution.
Payment Options
Purchase via Visa, Mastercard, Instant EFT, or choose interest-free structured payments through PayJustNow.
Safe Transfers
Encrypted Connection
Your financial security is paramount. We utilize 256-bit SSL encryption to protect every transaction you make with us.
Client Privacy
Your data is handled with discretion. We never trade or sell your personal details to third-party marketing entities.
Returns & Refunds
Our 14-Day Guarantee
If your selection is not perfectly suited, return it within 14 days. Items must be unused, in original packaging, with proof of purchase. Note that bespoke marble work and custom-upholstered seating are non-returnable. Refunds are issued to your original payment method within 10 days of the item returning to our studio.
Initiate a Request
Email support@velora.co.za to begin. Customer-initiated returns for preference incur a transit fee, while Velora covers costs for verified defects. Please provide photos and your invoice number to our concierge. We will then schedule a specialized courier collection at a time that honors your current daily schedule.